Every visitor gets their own concierge
YDO Connect answers each visitor from your own pages, in a way that fits the page they are on, what they asked last time and how ready they are. When a person is needed, your team takes over from the Slack or Teams channel it already watches.
- Looking for regular garden visits
- How often a garden needs a visit
- Two-hour minimum per visit
- Green waste removal included
- No call-out fee
- Page
- Garden maintenance
- Visit
- 1st
- Chatted before
- No
- Asked
- Garden maintenance prices
- Approach
- Answer from this page
What each visitor sees
An existing customer
- Page
- Contact
- Visit
- 5th
- Chatted before
- Yes, 12 days ago
- Last asked
- Moving a booked visit
- Customer
- Yes
- Approach
- Pass to the team
It seems like you might benefit from speaking with someone from our team. Would you like me to connect you with a garden specialist?
A worry from last time
- Page
- Pricing
- Visit
- 2nd
- Chatted before
- Yes, 7 days ago
- Last asked
- Lock-in contracts
- Approach
- Pick up last topic
Garden maintenance is $75 an hour including GST.
No lock-in contract. Pause or cancel with a week's notice.
Where they are
- Page
- Home
- Visit
- 1st
- Chatted before
- No
- Asked
- The suburbs we cover
- Postcode
- 2042
- Approach
- Answer from this page
- Looking for a gardener in the inner west
- What a regular visit covers
It repeats only what a visitor typed, and the pages they browse steer it silently.
Why Connect
Answers from your own pages
It answers only from your website, your documents and the answers you approve, and links each answer to its page.
No guessing
When the answer is not on your pages, it says so and offers a person or a callback.
It seems like you might benefit from speaking with someone from our team. Would you like me to connect you with a garden specialist?
Bookings from your calendar
Visitors pick a type, a day and a time from the openings in your calendar, re-checked at the moment of booking.
Alerts in seconds
Every lead, callback and booking is emailed and texted to your team, and a visitor showing buying signals is flagged with the reasons.
The handover
🔔 New Support Request
Session: session_6c1e2f9a-8d4b-4c71-9a35-2b7e0f5d1c88
Time: 15/09/2026, 10:47:31 am
⏱️ Waiting: 0s
Conversation Summary:
Wants a tree stump removed; also asked about garden maintenance prices
🟡 New Support Request — Sunshine Gardening Co
Session: user_8b2e4c71-5d0a-4...
Summary: Wants a tree stump removed; also asked about garden maintenance prices
- The summary
- Built only from what the visitor typed, in one line of 15 words or fewer. The concierge’s own answers are left out.
- After Accept
- Whoever pressed Accept replies in the thread, and each reply reaches the visitor’s chat. The AI stays silent until the chat ends.
- No one free
- After three minutes the visitor is offered a callback or a booking, or can keep waiting.
Hot leads
Why this alert fired (score 10/6)
• showed clear intent to proceed in conversation
• returning visitor (3 visits)
• viewed pricing pages
• tapped a suggested question
• started a booking but did not finish
• has left contact details
Who they are
• Returning visitor — visit 3, first seen 9 Sep
• Where they're at: ready to proceed
• This visit: read /pricing
• Asked about: weekly tidy pricing
What they asked about
Asking about weekly tidy pricing; asked for a booking
🔥 Hot lead on your site — Mia Russo (visit 3)
- Phone
- 0491570157
- mia@example.com
- Score
- 10 / 6
- When
- 18/09/2026 11:02 AM
Why this alert fired
• showed clear intent to proceed in conversation
• returning visitor (3 visits)
• viewed pricing pages
• tapped a suggested question
• started a booking but did not finish
• has left contact details
Who they are
• Returning visitor — visit 3, first seen 9 Sep
• Where they're at: ready to proceed
• This visit: read /pricing
• Asked about: weekly tidy pricing
What they asked about
Asking about weekly tidy pricing; asked for a booking
Fastest response wins — a call in the next hour beats an email tomorrow.
A visitor who comes back, reads your prices and starts a booking is flagged to your channel with the reasons and the details they left. An existing customer is never flagged.
Accuracy
Dashboard
Last 7 daysConversations
- “How much does garden maintenance cost?”Pricing
- “Can you remove a tree stump?”Handled by Jess✓ Your bot now answers this
- “Do you do fortnightly visits?”Garden maintenance
Questions your bot couldn't answer
Tree stump removal
Asked 1 timeTree stump removal
Asked 1 timeTree stump removal
Saturday visits
Asked 4 times- Checked after every update
- Real questions are re-run after each update, and a drop in accuracy is flagged that day.
- Taught only with a person’s approval
- A question it could not answer becomes a card for your team. Nothing reaches the live concierge until a person approves the answer.
YDO Connect compared
| Feature | YDO Connect | Intercom | Tidio | Zendesk | HubSpot |
|---|---|---|---|---|---|
| Set-up | YDO ConnectYDO does. From your own website and documents | IntercomYou do. Or Intercom’s Deployment Services | TidioYou do. In a few clicks; a managed service on Premium | ZendeskYou do. In three clicks; partners can help | HubSpotYou do. With paid onboarding, required on Professional |
| Where a person takes over | YDO ConnectSlack or Microsoft Teams. The channel your team already watches: a summary, Accept, replies in the thread | IntercomIntercom Inbox. Or the helpdesk you already use | TidioTidio inbox. Slack alerts on the Plus and Premium plans | ZendeskZendesk Agent Workspace. Agents accept and reply there | HubSpotHubSpot inbox. Or reply in a Slack thread |
| Team alerts | YDO ConnectEmail and text message. For every lead, callback and booking; hot leads in Slack or Teams, with the reasons | IntercomPush, desktop and email. Set by each teammate | TidioBrowser, desktop and mobile apps. Email when you’re offline | ZendeskSound and mobile push. In the Agent Workspace and the mobile app | HubSpotEmail, desktop and mobile. Slack too |
| When it doesn’t know | YDO ConnectSays it isn’t on your pages and doesn’t guess. Then offers a person or a callback | IntercomExpresses uncertainty. Or asks to clarify, and can hand off to your team | TidioYour choice. Hands to a person, keeps the chat or makes a ticket | ZendeskSays it can’t answer. Can escalate after repeated tries | HubSpotAsks to clarify. Or reassigns the chat to a person |
| Unanswered questions | YDO ConnectA person approves the answer. Each becomes a card; nothing goes live without that approval | IntercomSuggested fixes. For you to review and approve | TidioSuggestions list. For you to answer | ZendeskGaps identified. For you to refine | HubSpotKnowledge gaps. Shown for you to fill |
| Answers from | YDO ConnectOnly your content. Your website, your documents and the answers you approve, with a Read more link to the page it came from | IntercomYour content. Help Center articles, PDFs, webpages and more | TidioOnly your content. Web pages, files and question-and-answer pairs | ZendeskYour content. Help centre, Google Drive and PDFs | HubSpotProfessional plans and up. Your website and uploaded files |
Questions
Does every visitor see the same thing?
No. The opening is written for the page they are on, a returning visitor is greeted with the topic they raised last time, and the answers follow how ready they are to start.
What does it remember about a visitor?
What they typed in earlier conversations on your site, and their first name once they have given it. It never recites the pages they browsed.
How is YDO Connect different from Intercom or Tidio?
YDO builds it from your website for you, your team answers from the Slack or Teams channel it already watches, and every lead is texted as well as emailed. Each visitor’s opening fits the page they are on and what they asked last time.
What does it answer from?
Your website, the documents you add and the answers you approve. Under an answer, a link opens the page it came from.
What happens when it doesn’t know?
It says the answer is not on your pages and does not guess. It then offers the visitor a person or a callback.
How does our team take over?
A summary of what the visitor asked lands in your Slack or Microsoft Teams channel with an Accept button. Whoever presses it replies in the thread, and the AI stays silent until the chat ends.
Do we need new software?
No. Your team answers visitors from the channel it already watches, and leads arrive by email and text message. Leads can also sync to Monday.com or Salesforce.
Can visitors book appointments?
Yes. Visitors pick an appointment type, a date and a time from the openings in your calendar, add their details and confirm. A callback takes four details, checked as they are typed, and every booking and callback is emailed and texted to your team.
How is it installed?
With one line of code on your website, or with the WordPress plugin. It carries your logo and colours.
Does it work on phones?
Yes. On a phone the chat opens full screen, with a close button always in view.
How do we keep it current?
Add new documents, have your website read again, or let a SharePoint library sync each week. After every update, real questions are re-run and a drop in accuracy is flagged.
How do we get started?
Book a demo. YDO then builds your concierge from your website and documents, and it goes on your site with one line of code.
See what each of your visitors would get.
20 minutes · on your own website · no slide deck